Refund Policy
Design pass (one-time purchase)
If the Design pass is not right for you, email support@wireengine.ai within 14 days of purchase for a full refund. No reason is needed. After a refund, that vessel’s project returns to the Free plan: you keep the project, and its documents export as drafts again.
Subscriptions (Lifecycle and Pro)
You can cancel at any time from the billing portal linked in account settings. You keep access until the end of the period you have paid for, and the subscription then stops. We do not give pro-rata refunds for the unused part of a monthly or annual period.
When we get it wrong
If you were charged by mistake, charged twice, or could not use the service because of a fault on our side, tell us and we will refund the affected charge.
Your legal rights
This policy does not reduce any right you have under the consumer law where you live — for example the statutory cancellation period for online purchases in the UK and EU. Where that law gives you more, it applies. [Counsel to confirm how the UK/EU 14-day cancellation right interacts with immediate access to digital content, and the wording of the consent we collect at checkout.]
How refunds are paid
Refunds go back to the original payment method through Stripe, usually within 5–10 business days of approval, depending on your bank.